Shipping policy

Effective Date: April 19, 2026

Order Processing & Fulfillment

To maintain product integrity and small-batch standards, orders are dispatched once weekly on Thursdays. Orders placed by Wednesday at 5 PM EST will ship that Thursday. Orders placed after Wednesday at 5 PM EST will ship the following Thursday.

Shinar does not process or ship orders on weekends or major U.S. holidays.

Shipping Method

Domestic orders ship via USPS.

A flat shipping rate will be applied at checkout. Carrier delivery timelines are estimates and are not guaranteed.

Shinar is not responsible for delays once a package has been accepted by the shipping carrier.

Product Integrity & Warm Weather Notice

Shinar products are crafted with unrefined shea butter and botanical infusions. Due to their nature, slight softening or texture shifts may occur during transit. This does not affect product integrity or performance.

During warmer months, orders are packed with protective insulation and an ice pack to support product stability in transit.

If your product arrives softened, allow it to rest in a cool environment until it returns to its natural consistency before use.

Shinar is not responsible for product changes resulting from prolonged exposure to heat after delivery. We recommend retrieving packages promptly upon delivery.

Damaged in Transit

If your order arrives damaged, please contact care@shinarwellnessbeauty.com within 7 days of confirmed delivery.

To initiate a claim, include:

  • Your order number
  • Clear photos of the outer shipping box
  • The shipping label
  • The damaged product
  • All interior packaging materials

Once documentation is reviewed and approved, eligible claims will be resolved with either a replacement or refund, determined at Shinar's discretion.

Requests submitted more than 7 days after confirmed delivery are not eligible for review.

Returns & Exchanges

Due to the nature of our products, returns and exchanges are not accepted on opened or used items.

All sales are final unless the product arrives damaged, defective, or incorrect and is reported within the required timeframe.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.

Shinar is not liable for packages lost or stolen after confirmed delivery. Customers must contact the shipping carrier directly to initiate any investigation.

Shipping Availability

Shinar currently ships within the United States only.